Job Description
Job Title: AgriTech - Customer Success Specialist
Department: Revenue Ops: Client Success
Reports To:
Location: Pullman, WA or Oxnard, CA
Salary: $70k - $105k
About Addium
Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible-transforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.
Position Summary
We are seeking a motivated and technically minded Customer Success Specialist to join our team. In this role, you will analyze cultivation data daily and turn insights into actionable recommendations that help farm managers, irrigators, and agronomy teams achieve their production goals. You will work closely with customers throughout their entire journey - from onboarding and training to ongoing support - ensuring they see measurable results from using AROYA.
This position is primarily remote, with occasional travel for field visits, relationship building, and on-site troubleshooting.
Ideal Candidate
The ideal candidate is a technically minded professional with experience analyzing data to make informed decisions about plant growth and irrigation strategies. You thrive at the intersection of data and people - using insights to drive results while maintaining strong, supportive relationships with customers. This role blends analytical work with daily customer engagement, including onboarding, training, and ongoing support. While primarily remote, you are comfortable traveling occasionally to visit customers in the field.
Traits, experience, and attributes you possess include:
- Strong interpersonal skills and genuine enjoyment in building relationships with growers, irrigators, and farm managers.
- Native-level fluency in English and Spanish, both written and spoken.
- Experience analyzing time-series data to evaluate irrigation performance and guide customers toward improved outcomes.
- A passion for customer success and a commitment to delivering an outstanding experience at every stage of the customer journey.
- The ability to work independently, staying organized and structured while managing multiple customer relationships simultaneously.
- Proven capability to train customers on technical systems and guide them through onboarding, adoption, and renewal.
- Agility to balance screen-based data analysis with real-time communication via text, phone, and occasional in-person visits.
Key Responsibilities
- Analyze Cultivation Data: Review time-series data daily to identify trends, diagnose issues, and recommend irrigation and climate improvements.
- Guide Customers: Turn data insights into clear, actionable recommendations to help growers achieve better results.
- Manage Relationships: Maintain proactive communication with assigned accounts to ensure satisfaction and retention.
- Lead Onboarding & Training: Facilitate onboarding sessions and train customers on using AROYA tools effectively.
- Document & Track: Keep accurate CRM records of interactions, insights, and customer outcomes.
- Collaborate Internally: Work with support, product, and agronomy teams to resolve issues and share feedback.
- Conduct Field Visits: Travel occasionally for relationship building, troubleshooting, and training reinforcement.
Stay Current: Continuously improve your knowledge of crop steering, irrigation strategies, and AROYA tools.
Qualifications
- Bachelor's degree in agriculture, agronomy, engineering, data science, or a related technical discipline (or equivalent experience).
- 3-5 years of experience in controlled environment agriculture (CEA) or agritech, with direct grower-facing responsibilities.
- Proven ability to analyze time-series data and turn insights into actionable recommendations.
- Track record of managing multiple customer relationships while maintaining high satisfaction and retention.
- Native-level fluency in English and Spanish, both written and spoken.
- Strong technical aptitude and ability to learn, use, and teach complex systems.
- Excellent communication, training, and problem-solving skills.
- Organized, proactive, and able to work independently from an office while coordinating occasional field travel.
Preferred Skills & Experience
- Experience in managing high-level client interactions.
- Experience with advanced and integrated systems, including IoT devices, networked equipment, and irrigation technologies in agriculture and related fields.
- Fundamental understanding of Customer Journey, Journey Mapping, NPS, and other customer health factors.
- Certifications: Any Industry-recognized certifications.
What We Offer
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Ongoing learning and development opportunities to support your growth
- Clear paths for career advancement as you grow with us
- Company-paid life and disability insurance for peace of mind
- Health savings account and flexible spending account options
- A collaborative, inclusive work environment with regular team-building activities and fun company events
Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status. Addium Inc
Job Tags
Remote work, Work at office, Flexible hours,