Call Center Representative Job at Lap of Love, Saint Louis, MO

R3hndmNSRkpmRklUS0NZTjNHOVdibW5tRVE9PQ==
  • Lap of Love
  • Saint Louis, MO

Job Description

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

  • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
  • Provide customer service by engaging in positive interactions with pet families
  • Answer a high volume of customer service calls in a work from home/ remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
  • Meet all productivity, quality, and performance standards
  • Go above and beyond to provide stellar customer service to pet families and our veterinarians
  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
  • Other duties may be assigned to the employee to ensure the highest standard of customer service

Job Tags

Full time, Remote work,

Similar Jobs

Help Home Services

HVAC Service Technician Job at Help Home Services

 ...Job Description Job Description Job Summary Are you a residential HVAC Service Technician ready to level up your career and your income? Were looking for motivated techs who want to maximize their earning potential while providing top-tier service. In this role... 

Optum

Mammography Technologist - 3 days/week Job at Optum

Job Description $5,000 Sign on Bonus for External Candidates Opportunities with Reliant Medical Group ,part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common...

Amazon Kuiper Manufacturing Enterprises LLC

Manager, Manufacturing Programs, Supply Chain Planning, Project Kuiper Job at Amazon Kuiper Manufacturing Enterprises LLC

 ...DESCRIPTION Project Kuiper is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet...  ...The Manager, Manufacturing Programs will lead the end-to-end Supply Chain program management and planning for Kuiper's Line Replacement... 

CyberCoders

Senior Process Engineer Job at CyberCoders

 ...initiatives across production processes to enhance efficiency, reduce waste, and ensure consistent product quality. Implement Lean Six Sigma methodologies to analyze and improve process performance. You should know most of the following: Lean Six Sigma,... 

First Connect Health

Travel Pharmacist Job at First Connect Health

 ...Job Description First Connect Health is seeking a travel Pharmacist for a travel job in Brooklyn, New York. Job Description...  ...Experience: Experience with pharmacy dispensing systems. Sterile processing and IV room experience. Knowledge of Electronic Medical...