Job Description

Job Description

Job Description

Univista is seeking a driven and experienced Team Leader to join our dynamic Texas team. As we continue to grow, we are looking for someone who can lead, by example, support customer service excellence, and ensure team productivity meets and exceeds expectations. This role offers an exciting opportunity to develop leadership skills in a fastpaced and customer-focused environment. Bilingual proficiency in English and Spanish is preferred to support our diverse clientele.

Key Responsibilities:

• Supervise, coach, and motivate a team of Customer Service Representatives to achieve performance goals.

• Monitor daily team activities to ensure high levels of customer satisfaction and compliance with company policies.

• Provide real-time support and guidance to team members during customer interactions.

• Conduct regular one-on-one meetings and performance reviews, identifying areas for improvement and recognizing achievements.

• Handle escalated customer inquiries and resolve issues that require leadership intervention.

• Assist with training new hires and providing continuous learning opportunities for existing staff.

• Generate reports on team performance, call metrics, and customer feedback to identify trends and recommend improvements.

• Ensure proper documentation of customer interactions and team activity logs in CRM systems.

• Collaborate with upper management to develop strategies that enhance team efficiency and service quality.

• Foster a positive and inclusive work environment, encouraging teamwork, accountability, and professional growth.

Education:

• Bachelor’s degree in business administration, Management, or related field (preferred).

Experience:

• 5+ years of experience in office management, administrative operations, or a related role.
• Prior experience supervising staff and managing budgets.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and office management software.
• Ability to solve problem and make decisions under pressure.

Attributes:

• Professional, approachable, and detail oriented.
• Strong leadership with a hands-on management style.
• Adaptable in a fast-paced corporate environment.
• Bilingual proficiency in English and Spanish

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