Job Description

Job Description

Job Description

Now Hiring: Bilingual Customer Experience Representative (Remote)

Do you thrive on helping others, solving problems, and delivering outstanding service?

We are looking for a Bilingual Customer Experience Representative (English/French) with solid experience in email and chat support , as well as a background in logistics or supply chain environments , to join our dynamic team.

Start Date: ASAP
Schedule: Tuesday to Friday, 11:00 AM – 7:00 PM EST; Saturday, 9:00 AM – 5:00 PM EST
Location: Remote (subject to change based on corporate decisions)
️ Languages: Proficient in English and French (spoken and written)

Role Overview

As a Customer Experience Representative, you'll be the voice of the customer—handling inquiries, resolving logistics-related issues, and ensuring exceptional service via email and chat . You'll manage ongoing customer cases, address first-level escalations, and maintain up-to-date records in our Warehouse Management System (WMS).

✅ Key Responsibilities

• Respond to customer inquiries via email, chat, and outbound calls

• Troubleshoot and resolve logistics and order-related issues quickly and professionally

• De-escalate concerns and ensure customer satisfaction at first point of contact

• Maintain detailed and timely documentation in the WMS

• Collaborate with internal departments to resolve service challenges

• Ensure customer profiles and instructions are accurately maintained

• Adhere to client-specific Standard Operating Procedures (SOPs)

• Support with related administrative tasks as required

Qualifications

• College diploma or equivalent work experience

• 1+ year in customer service, with a focus on email/chat support

• Experience in logistics, supply chain, or warehouse operations

• Strong communication skills in English and French (verbal and written)

• Tech-savvy and comfortable navigating various platforms

• Quick decision-maker with a strong customer service mindset

• Calm and solution-focused when handling escalations

• Collaborative, adaptable, and empathetic team player

Ready to make a difference?
Apply now and be part of a team that puts the customer first, every time!

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Avez-vous le sens du service, aimez résoudre des problèmes et souhaitez contribuer à une expérience client exceptionnelle?

Nous sommes à la recherche d’un(e) Représentant(e) de l’Expérience Client bilingue (anglais/français) ayant une solide expérience en soutien par courriel et clavardage , ainsi qu’une expérience dans le domaine de la logistique ou de la chaîne d’approvisionnement , pour rejoindre notre équipe dynamique.

Date de début : Dès que possible
Horaire : Du mardi au vendredi de 11 h à 19 h (HE), et le samedi de 9 h à 17 h (HE)
Lieu : Télétravail (sujet à changement selon les décisions de l’entreprise)
️ Langues : Maîtrise de l’anglais et du français (oral et écrit)

Aperçu du poste

En tant que représentant(e) de l’expérience client, vous serez le point de contact principal des clients – traitant leurs demandes, résolvant des problèmes liés à la logistique, et assurant un service de qualité via le courriel et le clavardage . Vous gérerez les dossiers clients en cours, traiterez les escalades de premier niveau et maintiendrez les informations à jour dans notre système de gestion d’entrepôt (WMS).

✅ Responsabilités principales

• Répondre aux clients par courriel, clavardage et appels sortants

• Résoudre les problèmes logistiques et de commandes de manière rapide et professionnelle

• Désamorcer les situations difficiles dès le premier contact

• Mettre à jour les dossiers clients dans le WMS avec précision

• Collaborer avec les équipes internes pour résoudre les enjeux de service

• S’assurer que les profils clients et instructions sont bien tenus à jour

• Respecter les procédures opérationnelles (SOP) propres à chaque client

• Effectuer des tâches administratives connexes au besoin

Qualifications

• Diplôme collégial ou expérience équivalente

• Minimum 1 an d’expérience en service à la clientèle, avec expertise en soutien par courriel et clavardage

• Expérience dans la logistique, la chaîne d’approvisionnement ou la gestion d’entrepôt

• Excellente communication en anglais et en français (écrit et oral)

• À l’aise avec les technologies et les plateformes multiples

• Bon jugement et sens du service client

• Calme, professionnel(le) et axé(e) sur les solutions lors d’escalades

• Joueur(se) d’équipe, empathique et flexible

Prêt(e) à faire une différence?
Postulez dès maintenant et joignez-vous à une équipe qui place toujours le client en priorité.

Company Description

At People Store, our dedicated team connects businesses with reliable, skilled workers, ensuring seamless operations and productivity. With a commitment to excellence and on-site support, we help companies build strong, efficient teams that drive long-term success.

People Store Staffing Solutions, founded in 2003, is a leading Canadian staffing agency specializing in providing temporary, onsite, security, and professional services across various industries.

The company has built a strong reputation for delivering tailored staffing solutions to meet the unique needs of businesses throughout Canada. With its national reach, People Store serves a diverse clientele in cities across Canada. The company focuses on helping businesses find skilled talent for short-term and long-term positions, ensuring they have the right people in place to support their operations. In addition to their comprehensive staffing services, People Store Staffing Solutions has earned industry recognition for excellence. The company has won multiple awards, including the Reader's Choice Award and Best Staffing Partner, an accolade they have held for 11 consecutive years. Furthermore, People Store has been ranked among the Top 100 Best Small/Medium Employers in Canada, highlighting its commitment to fostering a positive workplace culture and delivering outstanding service to clients. By partnering closely with clients, People Store Staffing Solutions ensures the delivery of tailored staffing strategies that enhance workforce efficiency and operational success.

Our commitment to quality service, industry leadership, and responsive support has earned us a reputation as a trusted partner in staffing solutions across Canada.

Company Description

At People Store, our dedicated team connects businesses with reliable, skilled workers, ensuring seamless operations and productivity. With a commitment to excellence and on-site support, we help companies build strong, efficient teams that drive long-term success.\r\n\r\nPeople Store Staffing Solutions, founded in 2003, is a leading Canadian staffing agency specializing in providing temporary, onsite, security, and professional services across various industries. \r\n\r\nThe company has built a strong reputation for delivering tailored staffing solutions to meet the unique needs of businesses throughout Canada. With its national reach, People Store serves a diverse clientele in cities across Canada. The company focuses on helping businesses find skilled talent for short-term and long-term positions, ensuring they have the right people in place to support their operations. In addition to their comprehensive staffing services, People Store Staffing Solutions has earned industry recognition for excellence. The company has won multiple awards, including the Reader's Choice Award and Best Staffing Partner, an accolade they have held for 11 consecutive years. Furthermore, People Store has been ranked among the Top 100 Best Small/Medium Employers in Canada, highlighting its commitment to fostering a positive workplace culture and delivering outstanding service to clients. By partnering closely with clients, People Store Staffing Solutions ensures the delivery of tailored staffing strategies that enhance workforce efficiency and operational success. \r\n\r\nOur commitment to quality service, industry leadership, and responsive support has earned us a reputation as a trusted partner in staffing solutions across Canada.

Job Tags

Temporary work, Work experience placement, Immediate start, Flexible hours, Saturday,

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