Customer Service Manager Job at Tailored Label Products, Inc. (TLP), Menomonee Falls, WI

R0JVbmRCOUllRndYSnk0TTJHUmZZV2pxRUE9PQ==
  • Tailored Label Products, Inc. (TLP)
  • Menomonee Falls, WI

Job Description

We're Hiring: Customer Service Manager (Manufacturing / Printing)

Location: Menomonee Falls, WI (on-site)

Reports to: VP of Sales & Marketing

Are you a seasoned customer service leader ready to revolutionize how customer success is delivered in a manufacturing setting? Do you have a proven track record driving change, developing people, and implementing scalable processes? If yes, we want to hear from you.

About the Role

As Customer Success Manager , you will be the driving force behind transforming our customer service function into a proactive, value-driven experience. You’ll lead strategic initiatives, streamline operations, and champion cross-functional collaboration, all while building a high-performing, customer-centric team.

This is not your traditional customer service leadership role — we’re looking for a strategic thinker, change agent, and people developer who can lead a modern Customer Success function in a complex, fast-paced industrial environment.

What You'll Do

  • Lead and evolve the Customer Success team to enhance the customer experience at every touchpoint.
  • Identify and implement operational improvements across customer journeys, including order accuracy, proof cycles, and order completion performance.
  • Champion cross-functional collaboration with Sales, Engineering, Quality, Estimating, Shipping, and Production to deliver seamless customer interactions.
  • Leverage technology and data to improve workflows and drive customer engagement.
  • Recruit, mentor, and inspire team members aligned with our core values: Determination, Respect, Appreciation, Fun, and Trust .

Success in This Role Means

  • Achieving and exceeding KPIs related to customer satisfaction, process efficiency, and team performance.
  • Implementing scalable processes that improve consistency and reduce friction.
  • Creating a proactive culture where customer success is a shared responsibility across departments.

Requirements

What You Bring

  • 10+ years of progressive experience in customer service roles within printing, manufacturing, or industrial environments , with increasing levels of responsibility
  • 5+ years of leadership experience , including hiring, training, coaching, and performance management.
  • Proven track record of driving process improvements , acting as a change agent , and leading cross-functional initiatives.
  • Strong skills in customer journey mapping , technology implementation , and data-driven decision-making .
  • Familiarity with ERP systems, CRM systems, and customer success platforms.
  • A deep commitment to people development , continuous improvement, and living company values every day.

Bonus If You Have

  • Experience designing customer self-service tools or automated communication workflows.
  • Familiarity with metrics such as Order Entry Cycle Time or Order Accuracy from a production or supply chain environment.
  • A passion for leading by example and fostering a fun, high-trust team culture.

TLP is committed to creating a workplace where people come to grow, thrive, and make a real impact. If you’re looking for a leadership opportunity where you can reshape the customer experience and elevate a high-performing team, we invite you to apply.

Job Tags

Similar Jobs

JoCo

Piping Designer Job at JoCo

What is this position? The Piping Designer will be responsible for overseeing precise and timely drawing design, while ensuring regulatory compliance, safety, and accuracy. What will you do? As a Piping Designer, you will: Deliver drawings supporting Tactical...

Artech L.L.C.

Graphic Designer Job at Artech L.L.C.

 ...Title: Graphic Designer Location: Getzville, NY, 14068 (Onsite) Duration: 12 months Key Responsibilities: Produces a variety...  ...conceptual and visual solutions to enhance client materials including motion graphics Traces and produces logos, maps and illustrations... 

China Global Connections

Music Teacher Job at China Global Connections

 ...immersive bilingual education - one teacher, onelanguage. All students will be taught by two class teachers, one specializingin Mandarin Chinese and the other in English. Job responsibilitiesProvide a well-rounded Music education to primary and middleschool students (Grade 1... 

Seth Kelley - State Farm Agent

Insurance Account Position - State Farm Agent Team Member Job at Seth Kelley - State Farm Agent

 ...Training & development ROLE DESCRIPTION: Seth Kelley State Farm is searching for a competitive Producer who can recognize opportunities...  ...relationships. As our office associate, your knowledge of insurance products and industry trends equips you to communicate... 

Pilot Company

Cashier Job at Pilot Company

 ...our guests' journey - a great one!Also, there are a number of opportunities to work in other roles within our travel centers and restaurants so while we may be hiring for a specific role, we always look to train and offer experience for other roles we have.We hope your...