Customer Service Representative Job at Dollar General - Human Resources, Junction City, OH

RWh3dmN4bE9mVjBYTFM0TjFXQlhZV2JzRkE9PQ==
  • Dollar General - Human Resources
  • Junction City, OH

Job Description

Department: Private Fleet

Reports To: Fleet Manager 

General Summary: 

Customer Service Representative is responsible for the private fleet's administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on-time store deliveries, tractor utilization, inbound reverse logistics on-time pick-up, and driver safety and legal compliance operations.

Duties & Responsibilities: 

  • Plan and assign outbound, vendor backhaul, and OVD loads
  • Plan and assign rolltainer sweeps and dunnage consolidations
  • Reporting Function:
    • Report on time load pick up
    • Report on time store delivery
    • Report BOL pick-up
    • Report on tractor utilization
    • Report on vendor backhaul pickup and delivery
  • Answer and process driver load messages through satellite communications and plan swaps
  • Resolve load issues involving bustouts, overweights, and/or paperwork issues
  • Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources
    • Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

Knowledge, Skills and Abilities (KSAs): 

  • Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
  • Knowledge of dedicated transportation operations
  • High attention to detail, strong planning, and organization skills
  • Understand driver logs and hours of service
  • Proficient in the sage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
  • Ability to function in a high-stress environmentâ–Ş Must know MS Office software

Work Experience &/or Education: 

  • Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
  • One to two years of customer service experience preferred
  • One to two years of onsite driver dispatch experience preferred
  • One year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod,TMW, Telogis, Dispatch Tracks, AS400)

Job Tags

Work experience placement,

Similar Jobs

Cato Corporation

Email Marketing Analyst Job at Cato Corporation

 ...Email Marketing Analyst ON-SITE - Charlotte, NC 28273 The Cato Corporation is seeking a Email Marketing Analyst to join our Advertising team! JOB SUMMARY: We are seeking a detail-oriented and results-driven Email Marketing Analyst to lead and execute our... 

Elements Massage

Licensed Massage Therapist Job at Elements Massage

 ...is to build the perfect massage therapy family of employees, where you WANT to come to work. Because we were founded by a massage therapist, we do things just a little differently. We'd love to show you what makes us special! Benefits Competitive base pay Full-Time... 

Sharp Medical Staffing

Travel Cath Lab Technologist Job at Sharp Medical Staffing

 ...per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: TRAVEL - Cath Lab Tech (746) - Swedish MC - 6:30AM - 4:00PM About Sharp Medical Staffing At Sharp Medical Staffing, we set the bar for excellence by providing an elite... 

Robert Half

Email Marketing Specialist Job at Robert Half

 ...in Edison, NJ. NO EXCEPTIONS. NO HYBRID. NO REMOTE. Job Overview: Our client is seeking a creative and data-driven Marketing Manager Email & In-App to lead the strategy, execution, and optimization of their email marketing and in-app customer journey initiatives... 

International Leadership of Texas

Facilities Manager Job at International Leadership of Texas

 ...reliable vehicle Equipment: Uses hand tools of trade and related power equipment, including brooms, mops, floor cleaning and waxing machines, vacuum cleaners, shovels, power mower and hand tools. The ability to use basic office equipment such as computers,...