Customer Service Representative Job at Dollar General - Human Resources, Junction City, OH

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  • Dollar General - Human Resources
  • Junction City, OH

Job Description

Department: Private Fleet

Reports To: Fleet Manager 

General Summary: 

Customer Service Representative is responsible for the private fleet's administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on-time store deliveries, tractor utilization, inbound reverse logistics on-time pick-up, and driver safety and legal compliance operations.

Duties & Responsibilities: 

  • Plan and assign outbound, vendor backhaul, and OVD loads
  • Plan and assign rolltainer sweeps and dunnage consolidations
  • Reporting Function:
    • Report on time load pick up
    • Report on time store delivery
    • Report BOL pick-up
    • Report on tractor utilization
    • Report on vendor backhaul pickup and delivery
  • Answer and process driver load messages through satellite communications and plan swaps
  • Resolve load issues involving bustouts, overweights, and/or paperwork issues
  • Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources
    • Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

Knowledge, Skills and Abilities (KSAs): 

  • Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
  • Knowledge of dedicated transportation operations
  • High attention to detail, strong planning, and organization skills
  • Understand driver logs and hours of service
  • Proficient in the sage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
  • Ability to function in a high-stress environmentâ–Ş Must know MS Office software

Work Experience &/or Education: 

  • Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
  • One to two years of customer service experience preferred
  • One to two years of onsite driver dispatch experience preferred
  • One year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod,TMW, Telogis, Dispatch Tracks, AS400)

Job Tags

Work experience placement,

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