Customer Service Representative Job at Mauser Packaging Solutions, Anniston, AL

R3g4dGRSeFBlVmtRTGk0TjFHOVNaR0x1RXc9PQ==
  • Mauser Packaging Solutions
  • Anniston, AL

Job Description

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicals.

Position Summary: Customer Service Representative (CSR) functions as the liaison between Mauser and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.

Responsibilities :

  • Establish relationship with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts.
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes, and cancellations to both customers and internal BWAY team members.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.

Requirements :

  • Associate or bachelor’s degree preferred but not required
  • Manufacturing experience strongly preferred
  • 1-3 years customer service experience required
  • Microsoft Office Suite – basic to above average computer skills including Excel
  • CRM experience preferred
  • Ability to perform basic quantitative skills required,
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills

Job Tags

Worldwide,

Similar Jobs

DHL Supply Chain

CDL - Class A Delivery Driver - Floater Job at DHL Supply Chain

 ...85043 Pay: ~$360.50 per day ; Pay is based on the driver's daily route assignment. ~ Average Annual earning $99,580 Work...  ...work. Master of all. ~ Touch freight. Plus we put you in pre paid hotel when working out of town, pay $36 daily for per diem when... 

Always Best Care Senior Services - Jacksonville

Caregivers/Certified Nurse Assistant/CNA/Home Health Aide/HHA Job at Always Best Care Senior Services - Jacksonville

 ...signs, temperature, respiration, etc.) * Assist with clients personal care activities (...  ...emotional supportSkills/Requirements:* CNA License or HHA Certificate from a DOE...  ...accredited Florida School) or Certified Nursing Assistant* Level 2 background/fingerprinting... 

firm in knoxville TN

Real Estate Asset Manager Job at firm in knoxville TN

 ...efficiency. The ideal candidate will possess a deep passion for real estate and property management, coupled with a proven track record of...  ...Manager (CAM) or other real estate-related certification/license preferred. Experience : Minimum of 5 years of property... 

Campbell County Health

CNA Job at Campbell County Health

 ...JOB SUMMARY The Certified Nursing Assistant (CNA) provides each of their assigned residents with routine daily nursing care and services following the current federal, state, and local standards, guidelines, and regulations that govern long-term care and assisted living... 

Healthcareis

Director of Business Intelligence and Analytics (Town of Texas) Job at Healthcareis

 ...Director of Business Intelligence and Analytics The Director of Business Intelligence and Analytics will lead our data-driven decision-making initiatives. Be a leader in optimizing data utilization, ensuring compliance, and driving strategic growth through data management...