Job Description

Job Title: Customer Service Representative

Job Summary:
We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing timely, accurate, and helpful responses to inquiries, resolving issues, and ensuring an exceptional customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner

• Resolve customer complaints or issues efficiently and effectively, escalating complex issues to the appropriate department

• Process orders, forms, applications, and requests

• Maintain a deep understanding of company products, services, and policies to provide accurate information

• Keep records of customer interactions, transactions, comments, and complaints

• Follow communication procedures, guidelines, and best practices

• Identify and report recurring customer issues to help improve products, services, and customer satisfaction

Requirements:

• High school diploma or equivalent; associate or bachelor's degree is a plus

• Proven customer support experience or experience as a client service representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices is an advantage

• Excellent communication and problem-solving skills

• Ability to multi-task, prioritize, and manage time effectively

• A positive attitude and a passion for helping others

Preferred Qualifications:

• Experience in a call center or similar high-volume customer support environment

• Bilingual skills are a plus
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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