Job Description

Company Description

Aspen Manufacturing, LLC is a leading independent manufacturer of evaporator coils and air handlers for residential, manufactured housing, and light-commercial HVAC markets across the United States and Canada. Founded in 1975 and based in Humble, Texas, Aspen produces products under the Aspen and Airmark brands, sold through wholesalers and distributors. Aspen is committed to high-quality standards using state-of-the-art fabrication and assembly equipment and stringent quality checks.

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Humble, TX. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries, and assisting with customer service-related tasks. The specialist will also focus on enhancing the overall customer experience through attentive and efficient service.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Proficiency in Phone Etiquette and Customer Experience
• Excellent communication and interpersonal skills
• Problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Experience using Enterprise Resource Program, Infor Syteline or similar
• Capable of managing multiple tasks simultaneously, with competence to move all forward with appropriate attention
• Desire to work in a fast-paced team environment
• Positive attitude and willingness to help where and when needed

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