Job Description

LINK Staffing is proud to partner with a respected leader in the conversion manufacturing industry to recruit a Customer Service Specialist (CSS) in Cypress, TX. This is a Temp-to-Hire opportunity offering a long-term career path with a fast-growing industrial supply operation. The ideal candidate is proactive, detail-oriented, and committed to delivering best-in-class B2B customer support.

Customer Service Specialist

Location: Cypress, TX 77095

Employment Type: Full-Time | Temp-to-Hire

Compensation: $24.00 – $26.00 per hour (DOE)

Industry: Conversion Manufacturing / Industrial Supply

Key Responsibilities

• Process customer orders using ERP systems and internal platforms
• Track and communicate order status, pricing, and delivery timelines
• Serve as the primary liaison for assigned B2B customer accounts
• Resolve order issues, manage returns, and ensure client satisfaction
• Maintain accurate records and customer documentation
• Support onboarding for new accounts and manage transitional needs
• Collaborate with internal teams to meet service and delivery expectations
• Monitor KPIs and prepare service reports
• Identify and recommend process improvements to enhance customer experience

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred
• 2–5 years of B2B customer service experience
• ERP/CRM system proficiency (data entry, order tracking, reporting)
• Excellent communication, organization, and multitasking skills
• Strong analytical thinking and decision-making ability
• Detail-oriented with a high level of follow-through

Technical Requirements

• ERP system experience (order management and tracking)
• Microsoft Office Suite proficiency
• Strong understanding of the B2B order lifecycle
• Ability to interpret and act on customer data and feedback

What Makes You a Strong Fit

• Customer-first approach with excellent interpersonal skills
• Ability to juggle multiple responsibilities with composure
• Problem-solver with a continuous improvement mindset
• Team-oriented with a high-performance work ethic

What We Offer

• Competitive hourly pay: $24.00 – $26.00 (based on experience)
• Temp-to-Hire opportunity with long-term potential
• Full-time schedule with benefits eligibility upon hire
• Medical, dental, vision, and supplemental insurance
• Paid Time Off and paid parental leave
• Company-paid short- and long-term disability
• Employee Stock Ownership Program (ESOP)
• Culture focused on growth, collaboration, and operational excellence

If you meet the qualifications and are ready to join a team where your contributions make a real impact, apply today or reach out to LINK Staffing for more information.

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