Customer Success Associate
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:
Skills:
Qualifications:
Preferred Knowledge, Skills or Abilities:
* Strong organizational, time management and multi-tasking skills
* Ability to absorb product knowledge quickly and process information to apply to customer needs
* Ability to make sound business decisions and exercise discretion and judgment
* Experience generating add-on sales revenue preferred
* Strong analytical and problem-solving skills
* Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
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