Job Description

Join to apply for the Customer Success & Growth Lead role at Helicone (YC W23)

This range is provided by Helicone (YC W23). Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $100,000.00/yr

What is this role, really? It's a unique hybrid position combining elements of:

• Customer Success Management (ensuring customers get value and stay happy)
• Growth Operations (analyzing patterns and optimizing processes)
• Business Development (connecting with YC companies)
• Relationship Management (being the friendly face of Helicone)

At an early-stage startup like ours, roles often span multiple functions that would be separate departments at larger companies. You'll wear several hats while focusing on one core mission: helping customers succeed with Helicone while driving our growth.

What You'll Do

• Serve as one of the primary points of contact for customer support needs, ensuring issues are tracked, prioritized, and resolved promptly
• Monitor and analyze customer metrics (churn, new subscriptions, usage patterns) to identify trends and opportunities
• Proactively reach out to high-usage customers to secure longer-term commitments and prevent churn
• Manage founder LinkedIn outreach by connecting with new signups, sending personalized check-in messages, and scheduling discovery calls
• Connect with current YC batch companies through targeted outreach, inviting them to use Helicone and building meaningful relationships
• Support event planning and execution when we host community gatherings
• Identify process improvements and implement better practices with a high level of independence and initiative

What We're Looking For

• 1-3 years of experience in customer-facing roles, preferably in B2B SaaS with a focus on customer success
• Technical knowledge of AI/LLM infrastructure, APIs, and developer tools
• Familiarity with the AI ecosystem, including current LLM providers, AI application development, and common integration patterns
• Ability to understand and clearly explain technical concepts to both technical and non-technical audiences
• Strong communication skills with ability to build relationships through both written and verbal interactions

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

Job Tags

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