Job Description
PURPOSE STATEMENT : To ensure exceptional customer satisfaction and operational efficiency by serving as the primary liaison between the Field Operations team and customers serviced through the Direct Store Delivery (DSD) distribution model. This position is dedicated to enhancing the customer experience through proactive support, timely issue resolution, and data-driven service insights. The individual in this role will play a critical part in analyzing data and collaborating with cross-functional teams to continuously optimize DSD processes.
MAJOR RESPONSIBILITIES: 1. DSD Customer Relationship Management (40%): a. Generate and manage replenishment order data across the DSD route network.
b. Act as the primary contact for DSD and warehouse model customers.
c. Build strong relationships with DSD Operations and Sales stakeholders.
2. Cross-functional Collaboration (25%): a. Address and resolve customer issues related to DSD operations.
b. Partner with technical and product teams to solve DSD-specific challenges.
c. Ensure alignment across Warehouse, Operations, Sales, and Planning teams.
3. Data Analysis and Reporting (15%): a. Analyze customer data to identify service improvement opportunities.
b. Present regular reports on DSD customer service metrics.
4. Performance Optimization (10%): a. Collaborate with DSD customers to optimize inventory mix and coverage.
b. Provide strategic recommendations to enhance operational efficiency.
5. Continuous Improvement (10%): a. Propose process enhancements to improve customer satisfaction within the DSD framework.
Key Skills & Competencies: Customer-Centric Mindset: Passion for delivering exceptional service and building long-term customer relationships.
Analytical Thinking: Ability to interpret data, identify trends, and make data-driven decisions.
Problem Solving: Strong troubleshooting skills with a proactive approach to resolving issues.
Communication: Clear and effective verbal and written communication across teams and with customers.
Collaboration: Skilled in working cross-functionally with diverse teams to achieve shared goals.
Technical Proficiency: Advanced Excel skills (pivot tables, formulas, data visualization); familiarity with CRM and supply chain platforms.
Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities.
Attention to Detail: High level of accuracy in managing data and customer interactions.
Time Management: Ability to prioritize tasks and manage multiple responsibilities efficiently.
KNOWLEDGE/SKILLS/EXPERIENCE : - Bachelor's degree in Business, Supply Chain Management, or a related field (preferred).
- 2+ years of experience in Customer Success/Service or Account Management, preferably in DSD or Supply Chain.
- Intermediate/Expert proficiency in Microsoft Excel
- Solid understanding of supply chain, logistics, and inventory management.
Ability to work overtime as needed, no travel required. This is a temporary assignment, estimated contract length is 5 months. It is a full time role working M-F 8am to 5pm. Interviews are required for this role. The hiring manager is open to having the interview in-person, phone or video.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nesco Resource, LLC
Job Tags
Temporary work, Full time, Local area, Shift work,