Job Description
Description
We are looking for a Customer Success Specialist to join our team in Federal Way, Washington. This is a long-term contract position that requires a proactive and detail-oriented individual capable of managing multiple priorities in a fast-paced environment. The ideal candidate will excel in customer service, data entry, and administrative tasks while maintaining a focus on accuracy and efficiency.
Responsibilities:
- Handle customer service tasks, including responding to inquiries and resolving issues
- Prepare and copy data ensuring accuracy and timely submission.
- Enter applications and funding files into proprietary systems with precision and attention to detail.
- Manage high-volume data entry tasks with a focus on accuracy and efficiency
- Manage the applications of loans, ensuring accurate csutomer information.
- Perform front desk duties such as welcoming guests, handling mail and packages, and buzzing in visitors.
- Call customers to gather incomplete or additional information for loan processing.
- Maintain high-volume data entry accuracy and meet daily goals for loan application processing.
- Utilize Microsoft Office Suite, including Word, Excel, and Outlook, to execute tasks efficiently.
- Collaborate with peers to ensure all necessary information is collected and processed.
- Adapt to changing priorities and balance multiple tasks effectively.
- Perform filing duties, ensuring all records are accurately maintained and up-to-date
- Handle conventional and FHA loans, ensuring all procedures and regulations are followed
- Work independently on assigned projects, showcasing the ability to follow through with tasks.
- Follow up with team members to confirm the completion of assigned tasks.
Requirements
- Minimum of 1 year of experience in customer service or administrative roles.
- Proficiency in high-volume data entry is essential
- Strong typing skills with a minimum speed of 55 words per minute.
- Ability to manage high-volume data entry with exceptional accuracy.
- Excellent organizational skills and attention to detail.
- Strong oral and written communication abilities.
- Ability to multitask and adapt to shifting priorities.
- Familiarity with loan processing or financial applications is a plus.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Job Tags
Temporary work, Permanent employment, Contract work, Long term contract, Work at office, Shift work,