Job Description

Job Description

Job Description

Join a premier hospitality property where excellence and guest satisfaction are top priorities. As Director of Housekeeping , you will lead and coordinate all Housekeeping and Laundry operations, ensuring spotless facilities, seamless service, and a motivated team that consistently delivers a world-class guest experience.

• Competitive salary based on experience, with relocation allowance available

• Comprehensive healthcare coverage: medical, dental, and vision plans

• Paid time off for rest and renewal

• 401(k) with company match, plus pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

• Voluntary benefits including critical illness, hospital indemnity, accident coverage, life and AD&D insurance, whole life coverage, legal services, identity theft protection, telemedicine, and pet insurance

• Associate discounts on dining, retail purchases, spa services, and golf rentals

• Access to confidential support through the Employee Assistance Program (EAP), TravelConnect for emergencies, and adoption assistance

• Minimum of 2 years of management experience in full-service hotels (housekeeping experience strongly preferred)

• High School Diploma or GED required; college degree preferred

• Strong verbal and written communication skills

• Demonstrated ability to lead, motivate, and develop teams

• Highly organized and self-driven with the ability to juggle multiple priorities in a fast-paced environment

• Flexible schedule with availability to work nights, weekends, and holidays

• Hands-on knowledge of hotel housekeeping operations, preventive maintenance coordination, and labor cost management

• Ensure cleanliness and a consistent guest experience by meeting or exceeding company facility standards and guidelines

• Guarantee smooth, efficient, and cost-effective operations in all Housekeeping and Laundry functions

• Oversee the preventative maintenance program throughout the hotel

• Build and maintain a dedicated, well-trained housekeeping team focused on excellence in service and cleanliness

• Monitor and manage labor expenses to meet payroll targets

• Maintain housekeeping turnover within acceptable limits

• Coordinate daily with Front Office to ensure rooms are available for sale and with Engineering to ensure guest rooms and public spaces operate at peak performance

• Assist in the budgeting process as requested by the Director of Rooms

• Manage issuing and retrieval of associate uniforms and maintain key control standards

• Track and ensure all guest requests are fulfilled within designated timeframes

• Conduct daily inspections and tours of all public areas, ensuring standards are upheld

• Lead monthly Operational Safety & Training (OST) meetings to maintain compliance and team readiness

• Prior experience with inventory management, linen control, and master cleaning schedule administration

• Familiarity with hotel performance metrics (such as Medallia, AAA, or equivalent) and quality audits

• Budgeting and cost-analysis experience to optimize departmental efficiency

• Ability to foster cross-department collaboration to elevate guest satisfaction

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