Job Description

Dispatcher for Non Emergency Medical Transportation

Schedule: From 7:00 am to 4:30 (9 hour shift with lunch break), Monday through Friday and every other Saturday from 7 AM to 3 PM

Pay is $1,000/week every Friday with growth potential. 1 week paid vacation per year.

Responsibilities

• Creating an excel schedule for vehicles to pick up and drop off clients to their Adult Day Centers or Day Habs
• Sending the assignments to the drivers AM shift and PM shift.
• Be able to add a client to an existing route per program's request.
• Notify drivers of cancelations.
• Answering the office phone in a professional manner
• Taking messages and forwarding the information to an appropriate team member in the office if you don't have an answer to the question
• Having an ability to resolve any issues or complaints in a professional manner
• Have an ability to prioritize the most important situations and think quickly on your feet
• Have an ability to keep client's attendance.
• Be able to provide reports and analysis of transportation services to management if asked
• Have an ability to maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information
• Monitoring the performance of the drivers to ensure that they meet service level agreements and quality standard
• Must be able to pass a background check.
• Must possess a valid drivers license to be able to cover routes in case of emergency
• Basic knowledge of Excel and computers is a must(level of a user)
• Ability to speak and understand English is a must.
• Ability to be a team player is a must.

If interested please call 617-916-1780 and ask for Leon.

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