Job Description
Food & Beverage Manager / Guest Services Manager - Hybrid position:
We’re looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus.
Responsibilities include:
• Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets.
• Must be Trained to assist at front desk during off-peak hours or when needed.
• Trained and ready to fill in for any F&B position or shift that is needed.
• Support other Departments on peak hours or when needed.
• Hiring, training, supervising, scheduling of all F&B staff.
• Developing staff for future promotions within F&B.
• Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance.
• Planning, coordinating and distributing the work among all F&B personnel.
• Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations.
• Maintain standards of food and beverage quality and guest service quality.
• Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel.
• Maintain inventory control procedures and reporting.
• Inventory, Cost Control, ordering food, beverage and supplies within department’s budget.
• Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations.
• Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions.
• Receive departmental related guest concerns and ensures corrective action is taken.
• Ability to communicate effectively with guests and fellow team members.
• Commitment to deliver excellent services and quality to every guest and every task, every time.
• Ensure OSHA, ADA and Health policies are adhered to.
• Others that may have not been included on this list.
* $1,000 Sign-on bonus to OnQ and/or PEP certified candidate
* Plus, Quarterly Performance Bonus.
* Sign-on Bonus payable after successful completion of initial 90-day employment period.
* Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.
To be considered for this role, applicants must hold a bachelors degree before starting first day of work with Success Academy - a background in education is not required. Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest...
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