Job Description

Job Description

Job Description:

The key experience interests are:

IT Business Analyst -

• Requirement gathering (Certifications in CBAP would be a plus)
• Tracing requirements to test cases
• Leading meetings in a very organized manner
• Critical thinking / problem skills
• Customer relationship experience and vendor relationship experience.

IT Analyst

• Customer relationship building
• Managing service partners to application support SLAs
• Reporting to customers status of portfolio
• Number of apps
• Incident status
• Health of environment
• Roadmap collaboration
• Critical thinking / problem skills

Required Qualifications for Position

• Bachelor s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
• 3 - 4 years experience in application, services or application analysis, deployment and support
• Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
• Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
• Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
• Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
• Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
• Willing to travel to NiSource business unit or Service Provider locations, as needed
• NiSource business operations knowledge
• 2+ year s experience working with support vendors and a software support environment
• Knowledge of ITIL processes and metrics

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