Job Description

You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:

1. Responsible for daily customer support, answering in-game tickets, and questions on Facebook, and emails;
2. Assist players to resolve technical problems with the game;
3. Record game problems and feedback from users, and solve online issues;
4. Pay attention to Facebook and other social communities, and collect feedback from players;
5. Proofreading of operational activities, game localization, and advertising proposals
6. Check updates & newly released content for the game you’re supporting;
7. Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

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