Live Chat and Email Support Agents Job at HelpFlow, Pittsburgh, PA

RWg0cmRodE9lRjhTS2lRSDNtNWZZbUR1RWc9PQ==
  • HelpFlow
  • Pittsburgh, PA

Job Description

Customer Service Agent

Looking for a stable remote customer service job? Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

  1. Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2. Protect company's, clients', and visitors' information.
  3. Work with the team to accomplish your goals individually and as a team.
  4. Update your knowledge through continuous learning. (Self-paced and group training)
  5. Ensure you have the right equipment and a proper place to work productively.
HelpFlow

Job Tags

Remote work, Work from home, Shift work,

Similar Jobs

TradeJobsWorkforce

Carpenter Apprentice Job at TradeJobsWorkforce

 ...Requirements Must have working knowledge of multiple phases of construction Minimum 2 years experience in any or all areas listed 1. Framing 2. Drywall 3. Electrical 4. Plumbing 5. Finish Carpentry Basic Carpentry tools (We have a tool buying program if needed)... 

RCM Healthcare Services

LPN - Corrections Job at RCM Healthcare Services

 ...LPN - Corrections Overview: Position: LPN/LVN Specialty/Unit Type: Corrections Shift posted for job: 12.5 Shifts Needed: Nights Weekly Gross Pay $: 1369.16 Location - City: Columbia,South Carolina Duration (Weeks): 13 Qualifications... 

Pocketbook Agency

Personal Assistant Job at Pocketbook Agency

 ...York-based private family seeks to hire a sharp and capable Personal Assistant who has experience working in a private family home setting,...  ...fast-paced environment, managing other staff, while at the same time building a positive and nurturing environment within the... 

Charles Schwab

Investment Consultant - Red Bank, NJ Job at Charles Schwab

 ...services industry ~ Ability to leverage Business development experience ~ Passion for gaining knowledge of brokerage/banking products and services ~ Openness to build strong client relationships In addition to the salary range, this role is also... 

LanceSoft

Project Coordinator - Remote Job at LanceSoft

 ...Project Coordinator Role: Project Coordinator Location: Remote Contract Duration: 12 Months Pay Range: $25.00-$28.00/Hour Highlights: Can be Remote, must be within United States Must have strong MS Office skills focus on Excel Must have good...