Job Description

CapCenter is a client-centric, fast paced, growth-oriented company that is rooted in the desire to save realty and lending clients thousands of dollars in the home buying, selling, and financing processes. By combining mortgage, realty, and insurance under one roof we can provide clients an easier, less stressful experience. 

The needs of our clients are our main focus and we want to be their heroes. We emphasize efficiency, transparency and championing our clients’ interests. Our success has developed from our dedication to customer service and our growing reputation for doing business the right way.

We are looking for a Loan Consultant to help pursue our mission: simplify the homeownership journey with consolidated services, transparent pricing, and most importantly, a  client-centric philosophy.  CapCenter is growing and is excited to work with individuals looking to share ideas, collaborate across departments and make an impact from day one. Together, our team makes the buy, sell and refinance process easier and less stressful for our clients. One team + big savings leads to clients for life. 

Summary:

In the Loan Consultant role, you’ll be the first point of contact for CapCenter mortgage applicants who are on the path to purchasing a home or refinancing a mortgage. Loan Consultant engage potential clients to help them understand what they qualify for and guide them through the home buying process. There is no cold calling. Alongside managing a pipeline of clients, you’ll work collaboratively with realtors, loan analysts, underwriters, and insurance advisors to accelerate growth across multiple business lines, while maintaining a premium client experience.

Here’s what you’ll need to know about the role, our team, and what it takes to succeed at CapCenter.

In your first 30 days, you will:

• Get your NMLS certification (we’ll sponsor it!)
• Master our client-centric sales and service process front-to-back
• Complete our introductory Consultative Sales training course
• Become a subject matter expert in all business lines

In your first 90 days, you will: 

• Take live leads and build your pipeline
• Complete a self-assessment to build a blueprint for career progression at CapCenter
• Act as a trusted advisor and advocate for our clients as they prepare for closing
• Work collaboratively with others to ensure accuracy and efficiency at each step of the way
• Build on your communications and underwriting knowledge through learning modules, proprietary training, and live coaching

You are:

• A critical thinker: we’re happy to teach the content, but you should be hungry to learn, comfortable thinking on your toes, and adept at solving problems.
• A communicator: most Americans buy less than five homes in their life – it's critical that you build trust, distill complex financial concepts simply, and listen actively.
• Self-aware: you’re looking for an opportunity to develop your strengths and weaknesses
• Driven to help others: you want to do good
• Ambitious: you want to do well
• A college graduate with a  bachelor's degree

You should be a solutions-oriented thinker who is not afraid to roll up your sleeves and tackle challenging problems.

You’ll get:

• NMLS Certification
• Competitive salary, variable pay & annual bonus
• 401k (with matching!), health, dental, & vision
• Training to learn the home-ownership experience back to front.
• To participate in cross-functional collaboration that fosters lateral and vertical career growth
• The opportunity to help people through one of the most stressful and important transactions of their lives.

Our culture is growth oriented. Past Loan Consultants have been promoted into sales, operations, team lead, and market management roles.

We offer a competitive compensation package to include base salary, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

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