Job Description

In this role, you will be expected to engage with clients and interact with the Business, Compliance, Credit, Legal and Operations stakeholders to ensure effective onboarding of clients. You will need to be a quick learner and understand the regulatory environment, including multiple new regulations, to identify risk and escalate concerns while ensuring to protect the firm and our clients. They will be required to have the ability to prioritize, meet deadlines and communicate to all levels of the organization. Key responsibilities being:

Ensure due diligence is performed to comply with "Know Your Customer” regulations

Develop expertise in the Firm's Anti Money Laundering/Customer Identification due diligence policies

Approve the opening of new accounts

Design procedures to reflect changing regulatory requirements

Devise and implement process improvement efficiencies

Coordinate with internal and external clients to obtain relevant onboarding requirements

Reaching out to obtain AML information and documentation from the client/business

Answering queries about client accounts/relationships

Project management ranging from small enhancements to large-scale, global initiatives

Ensure all communication is of the highest professional standard to maintain client service excellence

Timely and effective escalation of potential relationship issues and devising possible resolutions

Taking responsibility for delivering against commitments

Participate in regular meetings to maintain clarity and consistency surrounding workflow

Develop required reporting and identify and implement efficiencies

Skills: Skills

Client Service: Proven ability to build global relationships and communicate complex issues to a wide array of clients with differing levels of product experience.

Communication: Strong communication, organizational, and interpersonal skills with the confidence to engage professionally and persuasively with clients and senior figures within the firm.

Leadership Capabilities: Ability to think critically and apply thought leadership

Accountability: Self-motivated and proactive team player who takes ownership of projects with the aptitude to manage clients' expectations and follow-through with professionalism

Team Player: Thrives in a teamwork-oriented environment and works well under pressure

Operational Experience: Onboarding, operational and/or reconciliation experience is a plus

Analytical Skills: Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.

Business Intelligence: Ability to analyze data and configure operational metrics through self-service tooling. Experience with Alteryx, Tableau, SQL, Data Warehousing, Defensive Design Methods and RPA robotics is also a plus.

Technical Skills: Expertise in Microsoft Office (Outlook, Word, Excel, and PowerPoint) required and the ability to work with web-based applications

Process Improvements: Driving Regulatory Implementation, Orchestration and Workflow Uplifts

Results-Oriented: Ability to handle time-sensitive projects while focusing on the quality of work delivered, and helping lead projects to a successful conclusion

Professional Maturity: Ability to manage confidential information with excellent judgment

Prioritization: Deadline driven with the ability to multi-task and work in a fast-paced environment

Languages: Spanish/Portuguese preferred

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