Job Description

Job Description

Job Description

The Patient Assistance Counselor II (PAC) plays a vital role in supporting patients who are uninsured, underinsured, or facing high out-of-pocket medical and prescription costs. These patients may qualify for assistance through the Patient Assistance Program (PAP). The PAC delivers exceptional customer service to both patients and healthcare providers (HCPs), facilitating access to specialty medications provided by the PAP.

Key responsibilities include:

• Coordinating and reviewing application documentation.
• Conducting insurance investigations when applicable.
• Assessing patients’ financial information.
• Communicating outcome statuses to patients and HCPs.

Requirements

1. Work Environment

• Secure, private location for daily work.
• Reliable, high-speed internet connection.

1. Professionalism

• Maintain professional dress and appearance.
• Demonstrate punctuality and consistent attendance, including timely return from breaks.

1. Technical Expertise

• In-depth knowledge of commercial and government insurance programs, billing, reimbursement processes, prior authorizations, appeals, and specialty pharmacy operations.

1. Teamwork & Time Management

• Ability to manage multiple priorities, meet deadlines, and work collaboratively within a team.

1. Attention to Detail

• Strong technical accuracy and detail orientation.

1. Communication Skills

• Professional verbal and written communication.
• Ability to maintain a positive service image, even in challenging situations.

1. Experience

• Minimum of 5 years in a regulated benefits environment.

Skills

• Insurance verification
• Call center operations
• Empathy and customer service

Top Skills

• Insurance verification
• Call center experience

Additional Qualifications

• 5+ years of insurance verification experience
• 5+ years of call center experience
• High school diploma or equivalent
• Demonstrated empathy and customer care

Experience Level

• Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $23.80/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 28, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Tags

Temporary work, Remote work,

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