Job Description

All the benefits and perks you need for you and your family: Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time Shift: Days Location: 7050 Gall Boulevard Zephyrhills, Florida 33541 The community you’ll be caring for: AdventHealth Zephyrhills First in Florida to earn Advanced Certification for Hip Replacement and Knee Replacement (Joint Commission) Accredited Chest Pain Center with PCI (Society of Cardiovascular Patient Care) GWTG Gold Plus with Honor Roll Elite and Target: Type 2 Diabetes Honor Roll Achievement, 2020 (American Heart Association) One of America's Best Hospitals for Heart Care, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award) One of America's Best Hospitals for Stroke Centers, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award) One of America's Best Hospitals for Orthopedics, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award) One of America's Best Hospitals for Patient Safety, 2017, 2018, 2019, 2020 (Women’s Choice Award) Leapfrog Hospital Safety Grade A, Spring 2018, Fall 2018, Spring 2019, Fall 2019, Spring 2020, Fall 2020 (Leapfrog) Leapfrog Top General Hospital, Fall 2018, Fall 2019, Fall 2020 (Leapfrog) US News & World Reports High Performing Hospital CHF & COPD (2019-2020) America's 250 Best Hospital's Award (2021) (Healthgrades) Life style activities and community growth Close proximity to many of Florida’s finest beaches An abundance of family attractions (Orlando & Tampa theme parks) Access to arts, culture and music Premium shopping outlets The role you’ll contribute: The Manager - Patient Experience provides the strategic vision and leads the direction for patient experience and satisfaction strategies, managing patient -centered programs and initiatives that promote an exceptional patient experience for AdventHealth. Instrumental in driving the organization in understanding current external and internal dynamics of patient and family centered care and experience. The Manager works closely with the Chief Nursing Officer and the entire executive team in consulting executive leadership and physicians in building and leading strategies that result in consistency and standardization within the AdventHealth culture. The Manager is responsible for overseeing a tightly aligned clinical and nonclinical team, who consult leadership, physicians, and frontline staff across the continuum of care (Connected Care) by providing strategic alignment, evidence-based best practices, voice of the customer feedback, training & education, and data intelligence. The Manager also identifies insights and actions to continually lead AdventHealth toward top-decile patient satisfaction performance. This includes creating programs, development plans, and interpreting and segmenting nationally reported value-based purchasing patient satisfaction data - developing hypotheses; presenting, communicating and making recommendations regarding interactions, processes and environment resulting from findings. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The value you’ll bring to the team: Partners with all leaders to achieve 75th percentile in HCAHP performance Recognize it is a partnership between the department and all team members to impact necessary changes to improve HCAHPS scores. Partners with inpatient nursing leaders to achieve 90% purposeful hourly rounding and 95% nurse leader rounding Manages Initiatives for strategic planning as it relates to Patient Experience and Customer Satisfaction. Proactively meets with leaders of departments where trends are identified to create and identify performance improvement actions. Will schedule face to face meetings as necessary with managers. AdventHealth

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