Job Description

Customer Service and Support Specialist

Marblehead, MA | Hybrid/In-Office/Remote | Full-Time

Are you passionate about client service and ready to take the next step in your career in payroll and HR tech? Join our team as a Customer Service and Support Specialist and help businesses thrive by supporting them through their payroll, tax, and HR technology needs.

In this role, you'll work directly with clients to resolve payroll inquiries, build onboarding and benefits tools in the isolved platform, and train users on best practices. You'll manage support cases through our CRM, contribute to process improvements, and become a trusted partner to the organizations we serve.

We're looking for someone who is detail-oriented, tech-savvy, and confident communicating with clients across various channels. Prior experience in payroll or using platforms like isolved is a plus but above all, we're looking for someone with a customer-first mindset and a drive to grow.

What You'll Do:

• Support clients with payroll, tax, timekeeping, benefits, onboarding, and more
• Troubleshoot issues, ensure data accuracy, and provide platform training
• Manage tasks through CRM systems like Salesforce and collaborate with internal teams
• Help improve our service and client experience through proactive support

What You Bring:

• Experience in payroll, tax, or HR systems preferred (especially isolved)
• Clear communication skills and strong attention to detail
• Ability to manage multiple priorities and maintain a solution-oriented mindset
• A collaborative, team-focused attitude

What We Offer:

• Competitive salary
• Medical, dental, vision, and 401(k) with company match
• PTO and company-paid holidays
• Ongoing training and career development
• A supportive, team-oriented culture that values your contributions

Ready to make an impact and grow your career with a company that puts people first? Apply now and let's grow together.

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