Job Description

Job Description

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

The Personnel File Compliance Specialist ensures that all staff personnel files and compliance-related training meet regulatory and accreditation standards. This role conducts regular audits, manages remediation workflows, and prepares files for surveys and audits as well as presents the contents and summaries of files to surveyors. You will also oversee compliance-related training tracking and crosswalk maintenance across multiple states. The ideal candidate is detail-oriented, experienced in healthcare HR compliance, thrives in a fast-paced, highly regulated environment, and eager to interact with auditors and surveyors.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

This position is offered remote; however, candidates located near our NYC or Nashville offices may be required to work in office depending on location.

• Conduct recurring audits of personnel files to ensure regulatory and internal compliance
• Remediate non-compliant documentation and manage follow-up workflows
• Prepare and submit personnel files for audits, surveys, and regulatory reviews for entities such as The Joint Commission, state licensing agencies, and payors
• Lead the synchronous presentation of files to surveyors and oversight bodies
• Maintain and update compliance training crosswalks across states and roles
• Monitor training completion data and disseminate updates to key stakeholders
• Liaise with Clinical Onboarding, HR Compliance, Clinical L&D, and Talent teams to complete project based work and ad-hoc requests
• Collaborate with our HRIS and LMS based teams to improve documentation flow and accuracy
• Identify and implement process improvements related to personnel file and training compliance
• Respond to other requests for personnel information that the department receives.

• Bachelor's Degree required or equivalent in experience, ideally in HR, People Operation, HR Operations or Policy
• 1 year HR or People Ops experience required.
• Experience in a healthcare setting is required.
• Excellent verbal and written communication skills.
• Ability to maintain strict confidentiality.
• Detail-oriented.
• Outside the box thinker; excellent at problem solving.
• Microsoft Office and Google Suite proficiency.
• Excel / G-Sheet and/or HRIS (Human Resource Information System) and LMS (Learning Management System) experience highly preferred.
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style.
• Ability to energize, communicate, and build rapport at all levels within an organization and with external auditors and surveyors.
• United States and native or bilingual English proficiency
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

The total target base compensation for this role will be between $66,000 - $85,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $69,000 - $89,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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