Job Description

 Salary: $105,000-$110,000

TouchPoint, Support Services,   provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Job Summary

The Project Manager position reports into the DVP. The candidate is responsible for leading teams to deliver projects that span across one or more technology and business units. Identifies and realizes business outcomes through the use of the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality. Effectively communicates and collaborates with all levels of the organization to achieve broader insights into managing work streams and outcomes.

Job Responsibilities

• Manage and execute on key projects and programs to ensure that deadlines are met, potential roadblocks and risks anticipated, escalated, and solved for.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility by working with project technical leads.
• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues
• Partner with relevant cross-functional teams (Legal, Organization Senior Leadership, and IT) to set up programs for success including capturing action items from meetings and providing regular status reporting
• Address program issues by identifying and selecting a course of action by considering program constraints and objectives to enable continued program success
• Quickly evaluate and prioritize projects based on changes in needs, resources, roadblocks, and deadlines
• Translate relevant, actionable information to be digestible by multiple audiences (project-level resources to executives)
• Facilitate project meetings and working sessions, bringing together the right cross-functional team members to monitor project progress, keep each other accountable on commitments and deliverables based on the schedule, and quickly and proactively identify recommendations and solutions to resolve project challenges, consider alternatives, and resolve issues.

Job Qualifications

• Minimum of 5+ years of project management experience
• Solid organizational skills including attention to detail and multi-tasking skills
• Agile practitioner mindset with an understanding of common Agile practices, service-oriented environments, and iterative development practices
• Proven record of high performance and substantial achievements in your past positions
• Demonstrated ability leading large, complex enterprise projects, particularly those involving a significant degree of change across the organization
• Exceptional analytical and quantitative problem-solving skills with strong Excel and PowerPoint skills
• Ability to work effectively with and communicate complex ideas to people at all levels in an organization
• Demonstrated leadership ability in a team environment
• Initiative taker, eager to break new ground, and create opportunities for others
• Demonstrated curiosity and ability to adapt/make changes quickly
• Travel as needed (less than 25%)

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1480118

TouchPoint

MARY DICKSON

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