Job Description

At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time Regional Global Accounts Coordinator in our Orlando, FL office. 

What You'll Be Doing:

• Inbound management: being the first point of contact to both internal and external stakeholders 
• Provide support to partners and (Sr.) Key Account Managers in day-to-day operations
• Responsible for new property Activation globally for properties opening with assigned global chain portfolio 
• Manages Partner specific projects 
• Manages Partner Access and Login Management 
• Creation of (standard operating) procedures with relevant parties and keeping documents up to date for local hotel teams based on information provided by chains
• Operational ownership of account optimization and projects: such as promotion implementation or content configurations 
• Increase listing accuracy through configuration, product, and settings ensuring all agreements and actions are implemented. 
• Supporting resolving chain escalations (EG: Mass issues, room/rate discrepancies) and managing requests. 
• Support, guide, and educate local partner services teams on operational chain elements. 
• Designing and creating procedures with internal and external stakeholders
• Attend partner meetings and calls where needed to influence, educate, support, and co-create solutions to and with enterprise partners on operational topics. Handle partner calls.

What You'll Bring:

• Fluent in English, and Spanish both written & spoken

• Specialized knowledge of attributes and functioning of Booking.com

• Specialized understanding of operations, tools

• Process driven and task oriented

• Creative Problem solving mindset

• Demonstrates high attention to detail and accuracy

• Strong written and verbal communication skills, and presentation skills

• Time management and organizational skills

• Ability to complete tasks with minimal supervision

• Demonstrates prior experience in the efficient execution of and improving upon operational processes at a regional, global or enterprise level is a plus

• You are required to live within a commutable distance from your assigned office location

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave

• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status 

• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership

• Collaborative, friendly and diverse culture 

• Referral Program

• This role does/doesn’t come with relocation assistance 

• This role does/doesn’t come with visa assistance 

• For Orlando this role will have a salary range of: $55,600 - $61,800

• Additional Annual bonus potential 

• *Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Should you require accommodation to meet the essential functions of this job, please let us know.

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