Salesforce Program Manager Job at K&K Talents, Mountain View, CA

R0I4cGRoeE1mMThVSmk0RDJXNWZZbURtRUE9PQ==
  • K&K Talents
  • Mountain View, CA

Job Description

Role: Salesforce Service Cloud Technical Program Manager

Location of work: Mountain View CA ( 3 days a week)

Job Description:

We are seeking an experienced Salesforce Service Cloud Technical Program Manager to lead technical initiatives within a customer service platform. You will oversee the end-to-end delivery of Service Cloud solutions, focusing on service management, CRM, and enhancing the customer experience. This role involves collaborating with cross-functional teams to implement and optimize Service Cloud technologies, ensuring alignment with business goals.

Key Responsibilities:

  • Program Leadership: Lead cross-functional programs, ensuring timely delivery and alignment with business objectives.
  • Service Cloud Optimization: Oversee the integration of Salesforce Service Cloud, driving automation and enhancing case management, customer interactions, and knowledge base.
  • Stakeholder Management: Collaborate with product, engineering, and support teams to gather requirements and deliver solutions. Provide regular program updates and manage risks.
  • Continuous Improvement: Implement metrics to drive performance improvements, system automation, and process innovation.
  • Technical Expertise: Serve as the subject matter expert on Salesforce Service Cloud, guiding technical decisions and ensuring the latest best practices are applied.

Required Qualifications:

  • 5+ years of experience managing large-scale technical programs, preferably in CRM or customer service.
  • Strong hands-on experience with Salesforce Service Cloud
  • Expertise in cloud-based applications and integration strategies.
  • Proficiency in Agile methodologies (Scrum, Kanban) and project management.
  • Strong problem-solving and communication skills.
  • 10+ Years of Salesforce development experience.
  • Experience Saleforce Cloud , marketing Cloud, and Salesfoce CPQ, Complex and Big Intregations.

Preferred Qualifications:

  • Experience with Salesforce Lightning and third-party integrations.
  • Familiarity with cloud platforms and telecom-related industries.
  • Relevant certifications like Salesforce Certified Service Cloud Consultant or PMP.

Job Tags

3 days per week,

Similar Jobs

1AX Consulting

Digital Marketing Project Manager Job at 1AX Consulting

 ...strategy for the travel and hospitality industry. Weve helped 500+ hotels drive revenue and increase ROI by providing smart solutions for...  ...marketing to bring clarity and cohesion to revenue management, sales, and marketing, and we rely on data to sculpt strategies and... 

Centific

Data Moderator Job at Centific

 ...online communication. Willingness to work overtime, night shifts or weekends if necessary....  ...Ability to follow directions and perform time bound tasks accurately and efficiently...  ...Jacksonville, FL (Remote) or Portland, OR (Remote) Employment Type: Part-time... 

Pocketbook Agency

Personal Driver Job at Pocketbook Agency

 ...A high-profile fashion designer based in Malibu is seeking a discreet, professional, and experienced Personal Driver. This role requires someone who is polished, punctual, and familiar with the Los Angeles area. The ideal candidate has a strong driving record, prior experience... 

City Floor Supply

Delivery Driver and Warehouse Associate Job at City Floor Supply

 ...a Simple IRA retirement fund with employer matching, and a bonus program. Standard work hours from 7:00 AM to 5:00 PM, Monday through Friday. Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience... 

Addison Group

Commercial Loan Processor Job at Addison Group

 ...Oklahoma City is looking for a Commercial Loan Processor to join their team. This role...  ...Act as a liaison between borrowers, loan officers, underwriters, credit analysts, attorneys...  ...(e.g., CRA, BSA, OFAC, HMDA). Assist in quality control reviews and audits, providing...