Technical Support Representative (Non-Voice) Job at Total Shape, Indiana

SFJVbWR4eEplVnNhS2lBTjFXNVZZR2JuRnc9PQ==
  • Total Shape
  • Indiana

Job Description

**Company:** Total Shape

**Location:** Remote (Work from Home)

**Salary:** $1,000 – $1,300 USD per month (depending on experience)

**Position Overview:**

We’re looking for a dedicated **Technical Support Representative (Non-Voice)** to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.

**Responsibilities:**

* Respond to customer inquiries via email and chat in a professional, timely manner

* Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts

* Guide users through processes step-by-step with clear instructions

* Escalate unresolved issues to the appropriate internal teams

* Maintain accurate records of support interactions

* Contribute to the development of help center articles and internal documentation

**Requirements:**

* Excellent written English with a friendly, professional tone

* Previous experience in technical support or customer service (non-voice preferred)

* Strong problem-solving skills and attention to detail

* Ability to handle multiple conversations and prioritize effectively

* Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus

* Comfortable using and explaining web-based platforms and basic troubleshooting steps

**Why Join Total Shape?**

* Fully remote role with flexible scheduling

* Competitive monthly compensation

* Supportive and collaborative remote team

* Opportunities for advancement and skills development

**To apply, please follow these instructions:**

1. **Search on Google** for “**Total Shape**” then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.

3. Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.

5. We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.

_*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for._

_We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email._

_If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***_

Job Tags

Full time, Remote job, Flexible hours,

Similar Jobs

Baylor Scott & White Health

Orthopedic Hand Surgeon Job at Baylor Scott & White Health

 ...Baylor Scott & White Health is actively seeking a Board Eligible or Board-Certified Orthopedic Hand Surgeon to join our growing practice in McKinney, Texas. Our employed opportunities include significant practice support, strong salary and benefits packages, relocation... 

Live Nation Entertainment

LN Concerts, Tour and Festival Marketing Manager Job at Live Nation Entertainment

 ...As a Tour Marketer at Live Nation Urban, youll be responsible for preparing and executing comprehensive marketing campaigns for festivals...  ...fulfillment; coordinating pre-show press with publicists and managers; tracking budgets throughout marketing campaigns and sales... 

Assured Nursing

Travel Newborn Nursery Registered Nurse - $1,678 per week Job at Assured Nursing

 ...Other (911) . The ideal candidate will possess a current state license as a RN and have at least 2 years of recent experience as a Nursery RN . Assured Nursing Job ID #32978447. Pay package is based on 12 hour shifts and 36.0 hours per week (subject to confirmation)... 

Calstart

FT Voucher Data Entry Specialist - Work From Home Job at Calstart

[Administrative Assistant / Remote] - Anywhere in U.S. / $29.81+ per hour / Medical, dental & vision / Retirement plan / PTO - As a Voucher Data Entry Specialist at CALSTART, you will: Thoroughly review voucher applications for eligibility, data accuracy, completeness,... 

Apolis

Scrum Master Job at Apolis

Location: Hartford, CT (Hybrid)Role - Scrum MasterOverall 10+ years' experienceVertical- Life ScienceJD- Excellent Communication skillsMinimum of 7 years of Scrum master experienceScrum master certificationEx- Healthcare or CVS experienceStrong team management...