Telecommunications Engineer
Job Purpose
The Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. Collaborates with internal teams and external vendors/ OEM ensuring the resolution of problems as they arise. Additionally, the Engineer works to resolve incidents and handles change management.
Essential Job Duties & Responsibilities
Configures, tests and maintains telephony infrastructure solutions.
Maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone
Partners with Network Services to analyze and resolve IP architecture.
Manage patch management and minor version upgrade of the Telephony Infra.
Diagnoses, troubleshoots, and compleProvides support to a "World-Class" Call Center consisting of many sub call centers with over 2800 call center associates.resolves
x telecommunication network issues.
Participates in a 24x7 on-call rotation.Telecommunications Engineer
Active involvement in design discussions with OEMs , partners
Should be well verse with creating and updating MS Visio diagrams.
Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed.
Performs other special projects or duties as assigned.
Strong knowledge of IP telephony and services.
Fair understanding of Cloud networking concepts (Azure, AWS etc)
Strong knowledge of various telecommunications hardware and applications or services.
Strong knowledge of Microsoft Office tools.
Ability to effectively and efficiently identify, research and resolve a problem.
Strong analytical and problem-solving skills.
Excellent verbal, written and interpersonal communications skills.
Ability to work effectively under pressure.
Strong customer service skills.
Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI, SIP type network solutions.
Bachelor's degree or equivalent education and/or work experience.
8+ years in a medium to large corporation or government agency, with multi-site responsibilities.
CertificationsAvaya certified implementation specialist
Avaya certified support specialist
Audiocodes certified (Preferred)
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