Telecom Engineer Job at CLOUD 9 SOLUTIONS, LLC, Lansing, MI

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  • CLOUD 9 SOLUTIONS, LLC
  • Lansing, MI

Job Description

Telecommunications Engineer

Job Purpose

The Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. Collaborates with internal teams and external vendors/ OEM ensuring the resolution of problems as they arise. Additionally, the Engineer works to resolve incidents and handles change management.

Essential Job Duties & Responsibilities

  • Configures, tests and maintains telephony infrastructure solutions.

  • Maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone

  • Partners with Network Services to analyze and resolve IP architecture.

  • Manage patch management and minor version upgrade of the Telephony Infra.

  • Diagnoses, troubleshoots, and compleProvides support to a "World-Class" Call Center consisting of many sub call centers with over 2800 call center associates.resolves

  • x telecommunication network issues.

  • Participates in a 24x7 on-call rotation.Telecommunications Engineer

Other duties
  • Active involvement in design discussions with OEMs , partners

  • Should be well verse with creating and updating MS Visio diagrams.

  • Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed.

  • Performs other special projects or duties as assigned.

Knowledge, Skills & Abilities
  • Strong knowledge of IP telephony and services.

  • Fair understanding of Cloud networking concepts (Azure, AWS etc)

  • Strong knowledge of various telecommunications hardware and applications or services.

  • Strong knowledge of Microsoft Office tools.

  • Ability to effectively and efficiently identify, research and resolve a problem.

  • Strong analytical and problem-solving skills.

  • Excellent verbal, written and interpersonal communications skills.

  • Ability to work effectively under pressure.

  • Strong customer service skills.

  • Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI, SIP type network solutions.

Education and Experience

Bachelor's degree or equivalent education and/or work experience.

8+ years in a medium to large corporation or government agency, with multi-site responsibilities.

Certifications
  • Avaya certified implementation specialist

  • Avaya certified support specialist

  • Audiocodes certified (Preferred)

Job Tags

Work experience placement,

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