Telecommunications Engineer
Job Purpose
The Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. Collaborates with internal teams and external vendors/ OEM ensuring the resolution of problems as they arise. Additionally, the Engineer works to resolve incidents and handles change management.
Essential Job Duties & Responsibilities
Configures, tests and maintains telephony infrastructure solutions.
Maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone
Partners with Network Services to analyze and resolve IP architecture.
Manage patch management and minor version upgrade of the Telephony Infra.
Diagnoses, troubleshoots, and compleProvides support to a "World-Class" Call Center consisting of many sub call centers with over 2800 call center associates.resolves
x telecommunication network issues.
Participates in a 24x7 on-call rotation.Telecommunications Engineer
Active involvement in design discussions with OEMs , partners
Should be well verse with creating and updating MS Visio diagrams.
Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed.
Performs other special projects or duties as assigned.
Strong knowledge of IP telephony and services.
Fair understanding of Cloud networking concepts (Azure, AWS etc)
Strong knowledge of various telecommunications hardware and applications or services.
Strong knowledge of Microsoft Office tools.
Ability to effectively and efficiently identify, research and resolve a problem.
Strong analytical and problem-solving skills.
Excellent verbal, written and interpersonal communications skills.
Ability to work effectively under pressure.
Strong customer service skills.
Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI, SIP type network solutions.
Bachelor's degree or equivalent education and/or work experience.
8+ years in a medium to large corporation or government agency, with multi-site responsibilities.
CertificationsAvaya certified implementation specialist
Avaya certified support specialist
Audiocodes certified (Preferred)
...Position: Customer Service/ Quality Assurance Specialist Location: Deerfield Beach, FL (Hybrid 2-3 Days On Site/ Remote) Duration: 1 Year Contract to Hire Pay Rate: $17 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Must Haves: At least 2+ Years...
...growing practice in Memphis, TN, as a CRNA; enjoy a diverse case mix at Baptist Memorial Health Care. Baptist Memorial Health Cares 80-acre East Memphis, TN, campus features the flagship hospital, Baptist Memorial Hospital Memphis, one of the highest-volume medical...
...Uniti Med is seeking a travel Speech Language Pathologist for a travel job in Delta, Colorado. Job Description & Requirements Specialty: Speech Language Pathologist Discipline: Therapy Start Date: 08/04/2025 Duration: 42 weeks Shift: days Employment...
...Medi Home Hospice , a proud member of the Medical Services of America, Inc. family, currently seeks an experienced Full-Time Hospice Aides... ...Glen Allen, VA. As a member of a multidisciplinary team, the CNA works under the general direction of the Registered Nurse/Case...
...Use diagnostic tools (e.g., oscilloscope, VOM) to test and repair systems Required Qualifications~ Electrical/Maintenance Journeyman License in the state of Michigan ~3 years manufacturing maintenance experience ~ Basic programming and advanced...