Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:The Joseph Hotel - Nashville
Overview:
WHERE YOU WORK
The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
WHY YOU’RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every associate that walks through the doors of the hotel and doing everything you can to ensure each of our associates has an exceptional experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Benefits
WHAT YOU DO
One of your key responsibilities is to work with the People and Culture leaders to prepare and deliver training in regulatory topics, hospitality education, leadership development, and more! Creating SOPs, teaching weekly refreshers at stand-ups, coaching service standards in active operations, and creating and delivering full trainings will be your primary focus. You will conduct guided trainings in collaboration with the People and Culture leaders, provide administrative support to the People and Culture team, and support in various other areas when needed. You will maintain strong knowledge of Forbes luxury standards, and communicate, schedule, and conduct trainings consistently and enthusiastically! You will also recruit for open positions in conjunction with the Assistant Director of Human Resources.
Qualifications:WHO YOU ARE
You love being a warm welcome, a friendly face, the go-to! You are passionate about growing others, and ensuring they have a great onboarding experience and beyond. You can strike up a conversation with anyone as an engaging and thoughtful liaison of The Joseph. A material expert, you feel comfortable training others into the hospitality world with your knowledge of the property, our partners, and the industry. Connections come naturally to you, whether recruiting in the local market or engaging a team in training. Culture and talent are your world! You must have at least 2 years of experience in the Hospitality field. You likely have experience with Marriott brand training, and have 2+ years of hospitality, recruiting, and/or administrative experience. You have some familiarity with Luxury standards such as Forbes Travel Guide Luxury Ratings. You are skilled in basic technology, Excel, Powerpoint/Canva, Word, and other programs, and have basic mathematical skills. You have excellent communication skills, and a confident ability to train others. Applicants with no experience in hospitality and/or service industry or equivalent education will not be considered.
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