Triage Nurse Job at North Alabama Bone & Joint Clinic, Florence, AL

SFJRbWRCcE9kRjRUTGlJSDJtSldZV1BxRlE9PQ==
  • North Alabama Bone & Joint Clinic
  • Florence, AL

Job Description

Job Description

Job Description

TRIAGE NURSE

CHARACTERISTICS OF WORK:

This position will provide high-quality customer service to patients.

EXPERIENCE / EDUCATIONAL REQUIREMENTS:

Education:

Graduate of accredited school of nursing

Certification / License Requirements:

Must possess a valid Alabama nursing license

Experience:

One-year clinical triage experience preferred

ESSENTIAL FUNCTIONS:

  • Perform telephone triage for patients calling their provider with certain symptomology.
  • Demonstrates the ability to use the nursing process to collect data. Requires interview/communication skills, critical thinking and problem-solving skills to level of licensure.
  • Ability to work within protocols approved by the clinic to provide information to patients and consumers.
  • Accepts inbound calls from patients, pharmacies, and other healthcare entities.
  • Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
  • Ability to follow medication refill protocols and act accordingly to those protocols.
  • Performs excellent customer service and listens to caller’s concerns, promptly intervenes to solve problem to customer’s satisfaction, and communicates pertinent information to clinical staff and supervisors.
  • Participates in care coordination activities & quality studies

SKILLS:

  • Knowledge of telephone-based clinical assessment techniques.
  • Skill in using electronic medical records to check patient history.
  • Knowledge of appropriate at home health information for patients to follow per protocol until physician appointment

Job Tags

Similar Jobs

Veracity

UI / UX Developer Job at Veracity

UI / UX Developer - St. Paul, MN - REMOTEUnited States | Remote JobContract JobStart Date:End Date:Client seeks a senior developer with user interface/user experience (UI/UX) with developing UX architecture, including sitemaps, journey maps, wireflows, and taxonomy... 

Sepal

English Language & Literature Teachers, Postsecondary Job at Sepal

 ...research study to define benchmarks of professional excellence in English language and literature education. We are looking for...  ...n- Rhetoric and Writing Instructor\n\nRequirements\n- Master's degree or higher in English, Literature, Comparative Literature, or a... 

Mastech Digital

Business System Analyst Job at Mastech Digital

 ...Job Description Job Description The main function of a business systems analyst is to analyze science, engineering, business and all other data processing problems for application to electronic data processing systems. A typical business systems analyst is responsible... 

Curri

FT Customer Service Representative - Work From Home Job at Curri

 ...deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and phone; Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly; Provide... 

Total Concrete Services

Project Coordinator - Construction Job at Total Concrete Services

 ...seeking a detail-oriented and motivated Project Coordinator to join our team and help us...  ..., you will work closely with the Project Manager to oversee administrative and collaborative...  ...Possible considerations for occasional remote work after training period may apply. This...