Job Description
Job Description
Job Description
TRIAGE NURSE
CHARACTERISTICS OF WORK:
This position will provide high-quality customer service to patients.
EXPERIENCE / EDUCATIONAL REQUIREMENTS:
Education:
Graduate of accredited school of nursing
Certification / License Requirements:
Must possess a valid Alabama nursing license
Experience:
One-year clinical triage experience preferred
ESSENTIAL FUNCTIONS:
- Perform telephone triage for patients calling their provider with certain symptomology.
- Demonstrates the ability to use the nursing process to collect data. Requires interview/communication skills, critical thinking and problem-solving skills to level of licensure.
- Ability to work within protocols approved by the clinic to provide information to patients and consumers.
- Accepts inbound calls from patients, pharmacies, and other healthcare entities.
- Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
- Ability to follow medication refill protocols and act accordingly to those protocols.
- Performs excellent customer service and listens to caller’s concerns, promptly intervenes to solve problem to customer’s satisfaction, and communicates pertinent information to clinical staff and supervisors.
- Participates in care coordination activities & quality studies
SKILLS:
- Knowledge of telephone-based clinical assessment techniques.
- Skill in using electronic medical records to check patient history.
- Knowledge of appropriate at home health information for patients to follow per protocol until physician appointment
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