Kinn Studio is a modern heirloom jewelry brand that blends timeless design with ethical craftsmanship. We create solid gold pieces meant to be worn every day, passed down, and treasured forever. As a growing, founder-led company, we’re building a brand that celebrates meaningful connection—through our jewelry, our story, and the way we treat our customers.
About the Role
We’re looking for a Trunk Show / Client Experience Manager to join our small-but-mighty team and elevate the way we serve and engage our customers—before, during, and after purchase. In this role, you’ll shape and execute a high-touch experience that builds deep loyalty, drives retention, and supports our rapid growth.
You’ll be hands-on and strategic, leading customer support, supporting events and trunk shows, and personalizing service for our top clients. If you thrive in fast-paced environments, love creating exceptional experiences, we’d love to meet you.
What You’ll Do:
Deliver a Seamless, White-Glove Customer Experience
Lead Digital Support with Excellence
Own VIP Client Experience
Support Trunk Shows & Events
Manage Custom Inquiries (Non-Engagement Rings)
Efficiently Handle Repairs, Returns & Exchanges
Gather Insights & Tell the Customer Story
Track key CX metrics (NPS, CSAT, CES) and surface insights across teams
Compile monthly reports to highlight customer feedback and opportunities
Maintain strong online reviews (Google, Yotpo) and a return rate of 10% or lower
Requirements:
Benefits:
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