Job Description

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Job Title: Warehouse Manager - Bilingual Mandarin

Location: Perth Amboy, NJ

Pay Range: $90,000 - $120,000

Bilingual Mandarin Required

Job Details

Seniority Level: Mid?Senior level

Employment Type: Full?time

Job Function: Management and Manufacturing

Industry: Software Development

Key Responsibilities

Operational Leadership

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.

Team & Resource Management

• Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.

Process Standardization

• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.

Inventory & Quality Control

• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.

Inbound & Outbound Execution

• Supervise the receipt, put?away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.

Customer & Stakeholder Communication

• Act as the point of contact for client operations teams, address concerns, resolve complaints, and ensure a high level of satisfaction.

Data & Performance Reporting

• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.

Compliance & Safety

• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field
• 5+ years of progressive experience in 3PL or warehouse operations, including team management
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
• Experience in process design, warehouse planning, and cost control
• Excellent problem?solving, communication, and leadership skills
• Ability to analyze data and translate findings into operational improvements
• Bilingual in Mandarin is REQUIRED

Preferred Qualifications

• Prior experience with high?volume e?commerce fulfillment
• Background in both manual and automated warehouse environments
• Familiarity with lean methodologies and continuous improvement frameworks
• Ability to thrive in a fast?paced, deadline?driven environment

What We Offer

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e?commerce business.
• A diverse, inclusive work environment, where you can make a significant impact on JD.COM's regional presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

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