The Barista is responsible for upholding the standard of quality of the Bluestone Lane coffee and beverage program within their home store. The Barista strives for the highest of standards in drinks, local interactions, attitude and brand ambassadorship. The Barista acts as a role model with drink quality, local interaction and food preparations. This role follows the Steps of Service to maximize sales while providing a high level of customer service. The Barista role is cross functional and rotates off the machine with responsibility for POS and food orders.
Positioning: The Barista is cross-functional and positioned either behind the machine when assigned, at the smash bar or at the POS.
Essential Functions/Responsibilities:
Ownership:
? Follows BL recipes and presentation standards in a timely manner.
? Manages coffee shop equipment and tool cleaning & maintenance (daily cleaning and periodic maintenance). ? Follows BL operating procedures and processes, including completing transactions accurately and following safety and security measures.
? Dials machine in and maintains consistent espresso extraction as per Bluestone Lane brew ratios.
Speed:
? Deep understanding of the menu in order to educate, upsell and excite locals, fast & efficiently. ? Trains, educates and acclimates baristas in training into store and BL system
? Contributes to and builds upon innovations which assist workflow and operations in store and speed of service
Quality Product:
? Helps foster a cohesive team and encourages the vision and culture of BL and work together towards achieving the common goals across the store.
? Reports any issues with suppliers in a timely manner to the GM or Area GM.
? Delivers an efficient, high quality product.
? Zenput inputs such as monthly coffee and process audits & ownership of store achieving correct extraction via daily dial in.
? Focus on coffee, beverage product and workflow systems while providing a positive influence in upholding BL standard of hospitality.
? Coffee product rotation, ordering and quantity management following standard operating procedures (i.e. coffee used within 3 weeks of roast for beverage preparation, Retail coffee no older than 7 days on shelves) ? Minimizes waste - ensures proper ordering
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