Job Description

Job Title: Assistant Service Manager

• Location: Bertera Nissan Auburn, MA
• Salary: $75,000 - $95,000 Annually

Company Overview

Join our dynamic team at Bertera Nissan Auburn, a leading Nissan dealership dedicated to providing exceptional automotive service and customer satisfaction. We pride ourselves on our commitment to excellence and integrity, and we are seeking a motivated and experienced Assistant Service Manager to help us continue to deliver outstanding service to our valued customers.

Position Overview

The Assistant Service Manager plays a crucial role in the success of our service department. In partnership with the Service Manager, you will oversee daily operations, manage a team of technicians and service advisors, and ensure that all service activities meet company standards for quality and efficiency. The ideal candidate will possess strong leadership skills, a passion for customer service, and a thorough understanding of automotive repairs and service processes.

Key Responsibilities

• Assist the Service Manager in overseeing the daily operations of the service department, ensuring efficient workflow and timely service delivery.
• Support and mentor service advisors and technicians, providing guidance and training as needed to improve skills and performance.
• Collaborate with the team to establish and achieve service department goals, maintaining high levels of productivity and customer satisfaction.
• Monitor service and repair orders for accuracy, completeness, and timeliness, ensuring compliance with dealership policies and procedures.
• Develop and maintain positive relationships with customers, addressing concerns and providing solutions to enhance the overall customer experience.
• Analyze service department metrics and performance, identifying areas for improvement and implementing strategies to achieve operational excellence.
• Assist in the management of service department budgets, inventory control, and labor utilization.
• Ensure that all service operations adhere to safety and environmental regulations.
• Stay updated on manufacturers technical bulletins, service procedures, and best practices to provide customers with accurate information and recommendations.

Qualifications

• High school diploma or equivalent; a degree in business administration, automotive technology, or a related field is a plus.
• Proven experience in automotive service management, ideally within a dealership environment.
• Strong knowledge of Nissan vehicles, repair processes, and customer service best practices.
• Excellent leadership, interpersonal, and communication skills.
• Ability to analyze data, identify trends, and make data-driven decisions to improve service operations.
• Proficient in using service management software and Microsoft Office Suite.
• ASE certification or equivalent is preferred but not mandatory.

Benefits

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Paid time off and holidays.
• Ongoing training and development opportunities.
• Employee discounts on vehicle purchases and service.

How To Apply

If you are passionate about the automotive industry and have the skills and experience we are looking for, we invite you to apply for the Assistant Service Manager position at [Dealership Name]. Please submit your resume and a cover letter detailing your relevant experience to [email address] or apply online at [website link].

Bertera Auto Group is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

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