Job Description

Position Overview

This position is responsible for all aspects of a customers order from receipt of the PO through post shipment contact. The customer service team is critical in ensuring that customers have a positive experience before, during and after sale.

Role Expectations

• Receive and process incoming orders from multiple sources (e-mail, internet, phone/fax)
• Review purchase orders for accuracy and verify against customer profile in SAP
• Answer outside phone calls from customers and sales reps to assist with questions related to orders, deliveries, product availability etc.
• Administrative duties related to order documentation, invoicing, filing, archiving files etc.
• Communicate with customers by phone and email for follow-up, order clarification, order status and more in a professional and courteous manner
• Collaborate with purchasing department for back-ordered, special order and future action items
• Communicate with Shipping & Receiving as well as Accounting departments as needed
• Back-up inside sales department as needed by processing quotes

Core Competencies

• Prior experience using SAP and Microsoft Office applications.
• Positive, can-do attitude with professional phone demeanor.
• Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality.
• Must be willing to learn Cembre product line.
• Excellent interpersonal, verbal, and written communication skills with the ability to work as a team.
• Proven multi-tasker with attention to detail and accuracy
• Must be reliable, outgoing and a team player.
• High degree of emotional self-discipline
• Conflict management skills
• High level of integrity

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