Job Description

Customer Service Representative - Phone and Chat - Wilmington, DE

Join to apply for the Customer Service Representative - Phone and Chat - Wilmington, DE role at iPostal1

Customer Service Representative - Phone and Chat - Wilmington, DE

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative - Phone and Chat - Wilmington, DE role at iPostal1

Were iPostal1 and were in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and were looking for confident, upbeat, personable Customer Service professionals to support that growth in our Wilmington, DE location.

There will be a two-week, paid training which starts on Day 1!

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

• Please note this is an in-office role. Remote work is not available.

Responsibilities:

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements :

• Active listening skills
• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficient in navigating in a CRM and/or multiple software applications

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

Referrals increase your chances of interviewing at iPostal1 by 2x

Sign in to set job alerts for Customer Service Representative roles.

2025 Part-Time Fan Experience Representative

Customer Service Representative - State Farm Agent Team Member

Call Center Associate Client Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - Work From Home

CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Tags

Full time, Part time, Work at office, Remote work,

Similar Jobs