The Program Manager II Technical Services is a Comprehensive Repair Management Program Manager (PM) with responsibility for managing all aspects of the Customer Account ensuring provides Comprehensive Repair Management and Support Services in accordance with the approved Statement of Work. This includes managing repair services and may include inventory management services at and/or at Forward Stocking Locations, equipment recovery services, product purchase services, and vendor management. The PM may be asked to support other Customer facing programs or activities spanning across the Technical Services Business Unit.
REQUIRED QUALIFICATIONS: Experience, Education, Certifications, Skills
• Bachelor’s degree in Program Management, Supply Chain Management, Logistics, or Technology Management preferred
o Can be substituted with proven experience in Telecommunications
• Six (6) + years of previous customer service or project management required
• Certified Associate in Program Management (CAPM) or Project Management Professional preferred
• Demonstrable process improvement, business management, and risk assessment capabilities
• Advanced Microsoft Office skills with emphasis on Project and Excel highly desired
• Familiarity with Microsoft AX and Power BI a plus
***FOR IMMEDIATE CONSIDERATION, PLEASE SEND A COPY OF YOUR UPDATED RESUME.
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