Job Description
Job Description
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.
\nJOB SUMMARY:\n
The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation.
\nMAJOR RESPONSIBILITIES:\n
Leadership
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\n - Encourage an innovative culture that fosters "outside the box" thinking
\n - Drive the vision of the team in support of business needs
\n - Understand and track key trends and innovations, continuously looking for opportunitites to advance the product portfolio
\n - Act as product expert both internally and externally, providing learning opportunities to other Team Members and attending external industry events
\n - Provide leadership, management, and coaching
\n - Establish standards and best practices to maximize team performance and company advancement
\n - Develop growth plans and foster individual and professional growth
\n - Keep key stakeholders updated on product roadmap developments and advancements
\n - Manage issues, risks, and escalations as needed to support the product team
\n - Work closely with IT and other internal organizations to ensure alignment
\n - Contribute to the success of the larger team by driving joint collaboration, visioning, and planning
\n - Provide other Team Members with support in continued growth opportunities through shared product experiences
\n - Participate and drive formal mentorship opportunities to help other Team Members improve their product skills
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Product Planning
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\n - Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
\n - Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
\n - Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes
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Product Strategy
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\n - Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities
\n - Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development
\n - Collaborate and liaise with key business partners to establish product goals and objectives
\n - Ensure product alignment with the holistic experience transformation vision
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Product Definition
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\n - Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
\n - Drive detailed product Feature definition, including functional and non-functional requirements
\n - Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders
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Product Delivery
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\n - Facilitate product backlog grooming with the Delivery scrum team
\n - Define and document product user stories to enable technical design, development, and testing
\n - Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives
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Product Implementation and Support
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\n - Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
\n - Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
\n - Represent and support the product as the ongoing subject matter expert.
\n - Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning
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Additional Responsibilities
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\n - Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
\n - Perform other duties as assigned.
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\nEDUCATION:\n
\n - Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred;
\n - Master’s degree preferred.
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\nEXPERIENCE:\n
\n - 9+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
\n - People Management\n
\n - Including goal setting, escalation handling, and mentorship
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\n \n - Managing the digital experience for a consumer website and/or mobile app
\n - Experience with large scale transformation initiatives
\n - Demonstrated ability to define and execute strategic initiatives
\n - Working in an agile technology delivery program
\n - Defining a customer journey and digital product roadmap
\n - Product backlog management, including Feature definition, requirements, prioritization and sprint planning
\n - Close partnership with a Technology Delivery team
\n - Stakeholder engagement and relationship building
\n - Executive communication, with the ability to influence decision making
\n - Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply;
\n - or equivalent combination of education and experience.
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Your talent, skills and experience will be rewarded with a competitive compensation package.
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Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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Universal Orlando Resort. Here you can.
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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE
Job Tags
Full time, Remote job, 3 days per week,