Service & CSR Manager Job at Continental Door Co, Spokane, WA

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  • Continental Door Co
  • Spokane, WA

Job Description

Job Description

Job Description

Salary: $28.00 - $35.00 D.O.E.

Job Title: Service & CSR Manager. Location: Spokane Valley Office

Job Description: We are looking for a sharp, driven, and dedicated individual to join our team as a Service & CSR Manager. This proactive role involves a blend of internal team support and external client relationship building within our market.

Primary responsibilities:

  • Field tech issues get escalated to this position to be solved and corrective parts to be ordered
  • Develop and maintain relationships with existing accounts and proactively contact accounts with decreased activity.
  • Design and implement maintenance agreements for commercial and residential clients.
  • Meet with technicians to provide training on systems, enhancements, sales promotions, products, and effective sales closing techniques during service calls.
  • Oversee & train Customer Service Representatives (CSRs) to ensure excellent service and accurate scheduling for technicians.
  • Ensure a smooth and seamless online booking process for customers.
  • Collaborate with the leadership team to implement new initiatives that streamline processes, improve efficiency, and enhance the customer experience, particularly regarding service management software.
  • Track and report on service growth and profitability metrics, contributing to strategic planning and decision-making.

Secondary responsibilities:

  • Wholesale / Dealer sales

Qualifications:

  • Garage door industry & systems knowledge is a plus
  • Understanding of mechanical & electrical systems
  • Proven experience in account management, sales development, preferably within the service and maintenance industry.
  • Excellent communication skills.
  • Quick learner
  • Ability to work independently and as part of a team.
  • Proficient in using CRM software and google online tools.

Benefits & Compensation:

  • Company, medical and dental insurance
  • 401(k)
  • Business unit performance bonus
  • Paid holidays
  • Hourly pay $28-$35 paid every week

Job Tags

Hourly pay, Work at office,

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